Privacy Policy

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you express interest in our services, request a quote, fill out a form (either on our website or via an ad form on platforms like Meta), sign up for our mailing list, or otherwise contact us. The personal information we collect may include:

• Contact Data: your full name, work email address, phone number, company name, mailing address or postal code, and other identifiers by which we may contact you.
• Inquiry Information: any information you include when contacting us or filling in our forms, such as details about your office space or specific requests (e.g., a “How can we help?” text field, photos you choose to upload, etc.).
• Other Information: if you communicate with us directly (for example, via email or phone), we will collect the information you provide during those communications.

Information automatically collected. When you visit our website, certain information is collected automatically about your device and usage of the site. This may include:

• Device and Usage Data: your device's IP address, browser type and version, operating system, and information about how you interact with our website.
• Cookies and Tracking Data: we (and our third-party analytics and advertising partners) use cookies, pixels, and similar tracking technologies. For example, we may use Google Analytics and the Meta Pixel. (See Section 4 for more.)

Sensitive Information. We do not actively collect any sensitive personal information. Please refrain from submitting such data through our forms.

We use the personal information we collect for the following purposes:

• To provide and manage our services: responding to inquiries, providing quotes, scheduling installations and maintenance.
• To communicate with you: confirmations, updates, and follow-ups related to your service request.
• For marketing and promotions (with your consent): newsletters and promotional communications. You may opt out at any time.
• To personalize your experience: tailoring content and offers based on your preferences or service interests.
• To improve our website and services: analyzing usage data to improve usability and fix issues.
• For analytics and business development: measuring the effectiveness of marketing campaigns.
• To enhance our communications: we use secure AI-assisted tools to research publicly available information about your company, under human oversight. We do not use AI to make automated decisions about you.
• To protect our business and prevent fraud: monitoring for and preventing fraudulent activity or security breaches.
• To comply with legal obligations: retaining records as required by law.

We only share your personal information in limited circumstances:

• With service providers and partners: email providers, CRM tools, analytics providers (like Google Analytics), advertising partners (like Meta), and IT/security providers. These parties are only given access as needed and are contractually obligated to protect your data.
• Business transfers: in the event of a merger, acquisition, or asset sale, your information may be part of the transferred assets. Recipients will honor this Privacy Policy.
• Legal compliance and protection: we may disclose information if required by law or to protect our rights, property, or safety.

No selling of personal information: we do not sell your personal information to third parties for monetary consideration.

Yes. We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Types of cookies we use:

• Essential Cookies: to enable core site functionality.
• Analytics Cookies: such as Google Analytics, to understand how visitors use our site.
• Advertising/Marketing Cookies: such as the Meta Pixel, to measure ad conversions and create retargeting audiences.

You may accept or decline cookies using the consent banner on our site. Most browsers also allow you to manage cookies through settings. Disabling cookies may affect some features of our website. By continuing to use our site without changing cookie settings, you consent to our use of cookies as described here.

Our website may contain links to third-party websites or services (such as our social media pages). We do not control these third-party websites and are not responsible for their content or privacy practices. This Privacy Policy applies solely to information collected by Benji's through our own website and services. We encourage you to review the privacy policies of any third-party sites you visit.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Criteria for determining retention periods include:

• The length of our ongoing relationship with you.
• Legal obligations (e.g., tax, audit, or regulatory requirements).
• Our legitimate business needs.

When there is no longer a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately feasible (e.g., data in backup archives), we will securely store and isolate the data until deletion is possible.

We implement appropriate technical and organizational security measures, including:

• Secure connection: our website uses SSL/TLS encryption to protect data in transit.
• Access controls: personal data is accessible only to personnel who need it for legitimate business purposes.
• Data storage and protection: we use reputable hosting providers with physical and network security, regular backups, firewalls, and antivirus protection.

No method of transmission over the Internet is 100% secure. In the event of a data breach, we will notify you and the relevant authorities as required by law.

No. Our services are not directed to individuals under the age of 18, and we do not knowingly solicit data from or market to children under 18. If you believe that a child has provided us with personal information without your consent, please contact us and we will take prompt steps to delete such information.

You have the following rights regarding your personal information:

• Right to access and correct: request access to or correction of the personal information we hold about you.
• Right to deletion: request that we delete your personal information, subject to legal exceptions.
• Right to withdraw consent: where processing is based on consent (e.g., marketing emails), you may withdraw at any time.
• Right to opt-out of marketing: unsubscribe from promotional emails at any time by contacting us.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling your request. See Section 11 for additional rights for California and Virginia residents.

Most web browsers include a Do-Not-Track (“DNT”) feature. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As a result, we currently do not respond to DNT browser signals. If a standard is adopted in the future that we must follow, we will update this policy accordingly. In the meantime, you may manage cookies through browser settings or privacy tools to limit tracking.

Yes. If you are a resident of California or Virginia, you are granted specific rights regarding access to and control of your personal information.

California Privacy Rights (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information is being collected.
• Know if your personal information is sold or shared, and to whom.
• Access your personal information collected in the past 12 months.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Opt-out of the sale or sharing of personal information (note: we do not sell personal data).
• Non-discrimination for exercising your rights.

Categories of Personal Information Collected (California):

To exercise your California rights, contact us as described in Section 12 and state that your request is related to “California Privacy Rights.”

Virginia Privacy Rights (CDPA)

Under the Virginia Consumer Data Protection Act (CDPA), Virginia residents have the right to confirm, access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising. Submit requests using the contact details in Section 12. We will respond within 45 days. You have the right to appeal a denial within 60 days; if your appeal is denied you may contact the Virginia Attorney General's office.

Other State Laws: Residents of other states with privacy laws (Colorado, Connecticut, Utah, etc.) may contact us to inquire about exercising similar rights.

Updates to this Policy: we may update this Privacy Policy periodically. We will revise the “Last updated” date at the top of this page when changes are made. Significant changes may be communicated via a banner on our website or by email.

Contact Information: